Return of Goods

Philip Harris’ product guarantee relates to the quality, durability and relative fitness for purpose during the first twelve months after delivery. Any products returned will be assessed by our Quality Assurance department before any compensation is given. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee or minimum of £10 whichever is greater plus recover any delivery charges incurred.

Where an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.

Goods deemed no longer required due to ordering error, surplus to requirements may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch. Notification should be within 5 days of delivery and where authorisation is obtained a 20% handling charge or minimum of £10 whichever is greater will be charged. Philip Harris will not accept returned goods without prior authorisation or in a non-saleable condition – in such cases goods must be paid for in full by the customer and the standard handling fee (above) will be charged along with any delivery fees incurred. Self assembly items cannot be returned if they have been assembled.

For special orders or direct delivery, it may not be possible to return goods and the seller will invoice the full amount, and / or in some cases a charge for collection or restocking may be incurred. We cannot accept returns of any products or kits that contain living organisms or cultures (including but not limited to: Bacterial slopes, Fruit Flies (Drosophila), Algae). We ask that you carefully consider your requirements for such items before you place your order.