Ordering online
We know that making the ordering process as simple as possible is important to you. Whether it be re-ordering your favourite Philip Harris items or looking for new products, we’re always here to support you in that journey.
About your order
Creating or activating an account
If you are new to Philip Harris, or have only shopped by phone or fax previously and would like to see your order history and pay invoices via the website, you can now do that by simply registering for an online account.
Finding the products you want
You can use the categories at the top of any page to browse through our selection of great value products, or you can use our predictive search box to enter the keyword or code relating to the product(s) to help you find what you want faster and easier.
If you know exactly what you want and have the product codes at hand you can also use our Quick Order Form to build your order and add to your basket all at once.
Placing orders online
Once you have added everything you need to your basket, you can review the contents, enter a promotion code if you have one, and apply any purchase order references you may require. Then, simply choose your delivery option and check out securely.
We accept payments from VISA, VISA Debit, MasterCard and AMEX. You can also checkout using your PayPal account if you have one.
If you put items in your basket when you are signed in but choose to complete the order at a later time, they will remain in your basket for around 60 days, however we cannot guarantee that these items will still be in stock when you return, but will confirm this before you choose checkout.
Applying a promotional code
If you have a valid promotional code that you would like to apply to your order, enter it in the box provided in the basket and press ‘apply’ to confirm.
If the code you entered was accepted, but you do not see the promotion/discount applied to your order, please double check the details of the promotion, as you may have to spend a certain amount before you are eligible. Please note, Philip Harris reserves the right to withdraw offers at any time.
Choosing your preferred delivery service
We aim to be as flexible as possible when it comes to delivery. Delivery is free on all orders over £40. A small handling charge of £3.95 will be added to orders under £40.
• Standard delivery (free within 2-4 days)
• Free next day delivery. Order stocked items by 2pm any weekday for next day delivery. Free
• Next day delivery is available for stocked items on baskets over £40 excluding VAT
• Delayed delivery. If you are ordering for the back to school period, we also offer a free tailored service to meet your needs. Simply let us know which dates you will be back and we can delay until then.
Please note that some of our products are delivered directly from the manufacturer and can take longer for delivery, on each ‘direct delivery’ product, we show the estimated delivery times so you know when each product will reach you.
What happens next?
After you’ve placed your order, you will receive an email confirmation, and once your order starts
processing and is dispatched you can login to your account online and track the status of your delivery.
You can also use your online account to:
• Access copy invoices
• Pay invoices
• Look up, print, or reorder from your order history.
How to contact us
If for any reason you need to get in touch with our team, you can contact us by phone, email, post and fax. Simply take a look at our contact details for more information, our award-winning team is available Monday-Friday, 8am-5pm.
Send your order to Capita SIMS
We also provide an eSIMS procurement solution which seamlessly integrates with Capita SIMs. A simple one-off set up is all you need to get started and by connecting your SIMS to our procurement website, you can create an order in our website and import it back into SIMS. This way, you can get your order authorised, with no re-keying needed. This system also provides you with a full digital audit trail and once the orders are approved they are processed immediately.
