Latest Customer Service Information
We are open as normal.
We fully appreciate the importance of being able to service our customers at this critical time, and 100% of our efforts are being put into ensuring we do what we can to provide the essential resources you need.
We are here to support you as normal, so you can contact our Customer Service and Sales team to discuss your needs at any time by calling 0345 120 4520, sending an email via firstname.lastname@example.org or chat with us online. If you’d like to speak to us via Microsoft Teams or Skype, we can arrange that too.
We are committed to supporting you and will continue to deliver as normal. Like many businesses, we are experiencing delays on a number of products due to manufacturing and shipping delays as many suppliers continue to adapt. We are working hard across our supply base maintain a high level of availability and improve delivery lead times for both stocked items and those listed as direct delivery. Some direct delivery items may be subject to extended delivery times. Our website clearly indicates whether a product is in stock, and we have also introduced a new feature to offer an alternative for out of stock items where we have one available so look out for this on our product pages or in your basket. Please do check with our Customer Service team for the latest updates regarding availability, especially if the item is required urgently.
Next Day Delivery Service: Available – order before 2pm – please note due to higher volumes of next day requests there may be some restrictions applied on certain days, we will contact you if your order is affected
Standard Delivery Service: Available – deliveries are taking between 2-3 working days (Highlands, Islands and Northern Ireland 2-4 working days)
Delay Delivery Service: Available – select your delivery date for in stock items (available 5 days+ in advance)
Our warehouse team continue to work hard fulfilling customer orders and we are fully compliant with the latest government social distancing guidelines. All of our delivery partners are also operating a contactless delivery service for your safety.
For more information please visit our FAQ page.