Meet our in house technicians
We support Science departments with expert advice and technician-to-technician support, to empower you to deliver hands on practical work and inspire scientific study. Our technical experts have worked as school Science Technicians and are available to offer advice and support when you need it.
Just get in touch at techsupport@philipharris.co.uk or call 0345 120 4521.
Jackie McKie
Technical Support Manager
Hi, I’m Jackie, a chemist, here to help with your technical queries. I started my career as a Lab Technician in the Petrochemical industry, working in Technical Service and Quality Control before joining the research and development team as a Development Chemist.
Prior to joining the Philip Harris team, I spent the last 7 years working in a school as a Technician in both the Science and Design and Technology faculties.
Sarah Bullivant
Business Development Manager
Hi, I’m Sarah, I have worked in science education for over 25 years; starting my career as a science technician in 3 different secondary schools. I moved into sales and marketing and am very happy to now be part of the Philip Harris team.
I’m here to help you with orders, demonstrations, workshops and general questions you might have about choosing the right product for your school.
Alex Wu
New Product Developer
Hi, I’m Alex, the New Product Developer for Philip Harris and UNILAB. I began my career as an R&D Electro-Mechanical Engineer in the industrial automation & motion control industry, while volunteering as a STEM and WES ambassador in my spare time.
I’m here to create innovative new products meaningfully designed for education. If you have an idea or specific request I’d love to hear from you!
Frequently asked questions
Frequently asked questions
What kind of technical support do Philip Harris experts provide?
Our technical team offers hands on, practical advice for school science departments, including setup guidance, troubleshooting, and support with everyday lab equipment used in teaching and technician prep rooms.
Can I get help setting up practical science activities?
Yes. Our experts regularly support technicians with preparing and setting up required practicals across Biology, Chemistry, and Physics, helping ensure safe and reliable classroom delivery.
Which science equipment brands do you cover?
We support a wide range of trusted science education brands used in UK schools and colleges. From our own Philip Harris, UNILAB and Findel Everyday brands, to the other leading suppliers we work with. If you’re unsure whether we support a specific product or brand, our team can confirm compatibility and offer guidance.
Can I speak to someone who has worked as a school technician?
Yes. Many of our experts have direct experience working in UK school science departments, meaning advice is grounded in real lab and classroom environments.
Do you help with equipment faults or repairs?
We can help diagnose common equipment issues and advise on repair, servicing, or replacement options where needed, helping minimise disruption to teaching.
Can you help me choose the right equipment for a specific practical?
Yes. Our experts can guide you in selecting equipment that best supports the practical you’re planning, taking into account the learning objective, required methods, student level, and classroom conditions. The focus is on ensuring the practical works reliably and delivers the intended learning outcome, rather than simply matching a product to a list.
Is the support suitable for non specialist technicians?
Yes. Advice is designed to be clear and accessible, supporting technicians and teachers who may be new to specific equipment or practical areas.
How quickly can I get support from an expert?
Support is available via email or phone, with responsive advice aimed at helping you resolve issues quickly so practical lessons can continue with minimal delay.
Can you help with health and safety in practical science?
Yes. Our experts can advise on safe setup, correct handling of equipment, and good lab practice aligned with school science safety expectations.
What makes Philip Harris technical support different?
Our support is built on technician to technician expertise, meaning advice is practical, realistic, and focused on helping science departments deliver confident, reliable practical work in real school settings.